Excellent Service
without breaking the bank
In today’s social media-driven society, customers have more power and influence than ever. When your customer support services are exceptional and available round-the-clock, your reputation and sales will reap the rewards. How do you ensure customer satisfaction and increase profit margins without breaking the bank? By working with a Philippines BPO like Neo Global Solutions.
What is Inbound Customer Service?
The advantages of outsourcing your inbound customer service?
As businesses grow and so are our customer’s needs. Many companies have trouble handling concerns; that is when they decided to hire inbound services.
With a high-quality call center and aligned technological advancement, benefits are boost with the following advantages:
Cost-Saving
Obtaining a trained team who specialized in communication signifies cost-saving when outsourcing customer service. You will not only save money but also gain access to a professional team.
Increases Sales
When agents speak directly to the customer whenever promoting current products or even launching new ones, there's always a huge advantage. And once you obtain a new customer, encouraging them with other products and services is much easier.
Improved Productivity
To any small business who wants to make their mark in the industry, they need to maximize their productivity. Inbound call center representatives address issues, provide services that increased the volume of calls and, improve operations dramatically.
Customer-Focused
Inbound call centers help companies pay close attention to the needs of their customers. Customer-focused companies show that customer experience matters most.
Experience the Neo Global Difference
- Fully-trained agents who are sales and service-focused
- State-of-the-art call center infrastructure, equipment, and exceptional voice quality
- A strong team of qualified and experienced on-site managers, trainers, and IT specialists
- Tailored program design and training, including script writing, quality control, and full reports
- On-site monitoring of call centre activity to optimise sales conversions and all service outcomes
- Call recording and monitoring
- Daily reporting on a complete range of inbound call centre performance metrics
- Call patching services directly to your office
- Maximum flexibility to quickly expand the number of agents working on a program
Boost Customer Satisfaction & Engagement
At Neo Global Solutions, we specialize in delivering top-notch customer service, which can bolster the reputation of your business and increase brand loyalty.
Together with you, we educate our call centre personnel on the specifics of your industry and create a customised campaign that works toward achieving your goals and timeline.
Optimise your customers’ experience and enhance productivity by partnering with an established inbound call centre in the Philippines.
Our professional agents function as an extension of your company and bring a high level of expertise to the table. Whether dealing with order processing or event registration, your customers will get the prompt, courteous attention you would expect from one of your own employees.
Maximise the impact of your acquisition and retention initiatives with 24-7 inbound calling support. All employed Neo Global agents are college-educated and hand-selected to match your requirements. Our dedicated representatives have:
- Excellent communication skills
- The ability to engage the customer and earn their respect
- Competence and in-depth knowledge of your brand and service area
- Friendly, helpful attitudes
- Effective troubleshooting skills and problem-solving capabilities