What is Non Voice and Back Office Support?
Non-Voice is a process that does not require receiving or make a phone call to customers. It requires skills in processing customer issues through emails or chats support. An ability that understands a customer’s query while doing the process through writing.
Back-office outsourcing comes to the rescue when your overall operations need support without ever going around. It is a portion of a company that is not client-facing.
Services under Outbound Customer Service
Data Entry Processing
Copy and Content Writing
Website Management
The Advantages of Outsourcing your Outbound Customer Service?
Ensuring an efficient process from the start while giving a business a greater chance of success. Here are the benefits:
Improve In-house Productivity
Advance Technology and Software
Top Resource Management
Maximize Earnings
Experience the Neo Global Difference
- Fully-trained support staff
- State-of-the-art Service Center
- A strong team of qualified and experienced on-site managers, trainers, and IT specialists
- Tailored program design and training, quality control, and full reports
- Performance monitoring
- Maximum flexibility to quickly expand the number of agents working on a program
Boost Customer Satisfaction & Engagement
At Neo Global Solutions, we specialize in delivering top-notch customer service, which can bolster the reputation of your business and increase brand loyalty.
Together with you, we educate our call centre personnel on the specifics of your industry and create a customised campaign that works toward achieving your goals and timeline.
Optimise your customersâ experience and enhance productivity by partnering with an established inbound call centre in the Philippines.
Our professional agents function as an extension of your company and bring a high level of expertise to the table. Whether dealing with order processing or event registration, your customers will get the prompt, courteous attention you would expect from one of your own employees.
Maximise the impact of your acquisition and retention initiatives with 24-7 inbound calling support. All employed Neo Global agents are college-educated and hand-selected to match your requirements. Our dedicated representatives have:
- Excellent communication skills
- The ability to engage the customer and earn their respect
- Competence and in-depth knowledge of your brand and service area
- Friendly, helpful attitudes
- Effective troubleshooting skills and problem-solving capabilities