Excellent Service
without breaking the bank
In today’s social media-driven society, customers have more power and influence than ever. When your customer support services are exceptional and available round-the-clock, your reputation and sales will reap the rewards. How do you ensure customer satisfaction and increase profit margins without breaking the bank? By working with a Philippines BPO like Neo Global Solutions.
What is Outbound Customer Service?
Outbound customer services primarily make a call to reach and attract prospective customers. They also need to target customer’s needs and interests.
Services under Outbound Customer Service
Telemarketing Cold Customer
Customer Service Calls
Marketing Research
Customer Notification
Post-Sale
Follow-ups
The Advantages of Outsourcing your Outbound Customer Service?
Makes Positive Impression
Customer's impression increases from the word-of-mouth advertising which, results in the best quality of service. Another way of ensuring your business receives the best with a satisfaction guarantee from your customers.
Frees Up Manpower
Having your employees answering the calls hinders them from completing important tasks. Utilizing call center services makes it easier for companies to reserve their in-house manpower for other areas of operations.
Higher Call Volumes
Different sizes of companies experience vital loss after a sudden increase in customer volume & concerns since they are not prepared to handle the workload.
Expands Reach Internationally
One of the biggest reasons or advantages when deciding to expand internationally is the new sales. In short, more sales, more revenue. With these strategies, companies may be recognized globally as a market leader to diversify a product line.
Experience the Neo Global Difference
- Fully-trained agents who are sales and service-focused
- State-of-the-art call center infrastructure, equipment, and exceptional voice quality
- A strong team of qualified and experienced on-site managers, trainers, and IT specialists
- Tailored program design and training, including script writing, quality control, and full reports
- On-site monitoring of call centre activity to optimise sales conversions and all service outcomes
- Call recording and monitoring
- Daily reporting on a complete range of inbound call centre performance metrics
- Call patching services directly to your office
- Maximum flexibility to quickly expand the number of agents working on a program
Boost Customer Satisfaction & Engagement
At Neo Global Solutions, we specialize in delivering top-notch customer service, which can bolster the reputation of your business and increase brand loyalty.
Together with you, we educate our call centre personnel on the specifics of your industry and create a customised campaign that works toward achieving your goals and timeline.
Optimise your customers’ experience and enhance productivity by partnering with an established inbound call centre in the Philippines.
Our professional agents function as an extension of your company and bring a high level of expertise to the table. Whether dealing with order processing or event registration, your customers will get the prompt, courteous attention you would expect from one of your own employees.
Maximise the impact of your acquisition and retention initiatives with 24-7 inbound calling support. All employed Neo Global agents are college-educated and hand-selected to match your requirements. Our dedicated representatives have:
- Excellent communication skills
- The ability to engage the customer and earn their respect
- Competence and in-depth knowledge of your brand and service area
- Friendly, helpful attitudes
- Effective troubleshooting skills and problem-solving capabilities