Excellent Service
without breaking the bank

In today’s social media-driven society, customers have more power and influence than ever. When your customer support services are exceptional and available round-the-clock, your reputation and sales will reap the rewards. How do you ensure customer satisfaction and increase profit margins without breaking the bank? By working with a Philippines BPO like Neo Global Solutions.

What is Outbound Customer Service?

Outbound customer services primarily make a call to reach and attract prospective customers. They also need to target customer’s needs and interests.

Services under Outbound Customer Service

Telemarketing Cold Customer

Customer Service Calls

Marketing Research

Customer Notification


The Advantages of Outsourcing your Outbound Customer Service?

Makes Positive Impression

Customer's impression increases from the word-of-mouth advertising which, results in the best quality of service. Another way of ensuring your business receives the best with a satisfaction guarantee from your customers.

Frees Up Manpower

Having your employees answering the calls hinders them from completing important tasks. Utilizing call center services makes it easier for companies to reserve their in-house manpower for other areas of operations.

Higher Call Volumes

Different sizes of companies experience vital loss after a sudden increase in customer volume & concerns since they are not prepared to handle the workload.

Expands Reach Internationally

One of the biggest reasons or advantages when deciding to expand internationally is the new sales. In short, more sales, more revenue.  With these strategies, companies may be recognized globally as a market leader to diversify a product line.

Experience the Neo Global Difference

Boost Customer Satisfaction & Engagement

At Neo Global  Solutions, we specialize in delivering top-notch customer service, which can bolster the reputation of your business and increase brand loyalty.

Together with you, we educate our call centre personnel on the specifics of your industry and create a customised campaign that works toward achieving your goals and timeline.

Optimise your customers’ experience and enhance productivity by partnering with an established inbound call centre in the Philippines.

Our professional agents function as an extension of your company and bring a high level of expertise to the table. Whether dealing with order processing or event registration, your customers will get the prompt, courteous attention you would expect from one of your own employees.

Maximise the impact of your acquisition and retention initiatives with 24-7 inbound calling support. All employed Neo Global agents are college-educated and hand-selected to match your requirements. Our dedicated representatives have:

  • Excellent communication skills
  • The ability to engage the customer and earn their respect
  • Competence and in-depth knowledge of your brand and service area
  • Friendly, helpful attitudes
  • Effective troubleshooting skills and problem-solving capabilities

Contact Us


Sunset Boulevard, Dawo, Dapitan City, Zamboanga del Norte, 7101